Lifesaving mental health support

The NSW Government has announced this week major funding to bolster support for national charity, Lifeline. The investment will assist with the expansion of its telephone, text service, and online support for people experiencing a mental health crisis.

12 July 2023


NSW Mental Health Minister Rose Jackson said the investment will see people across the state have access to enhanced support 24 hours a day, seven days a week.


Ms Jackson said Lifeline will receive $8.2 million over five years to facilitate the expansion of text and webchat services for NSW residents.


Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.


Lifeline provides people in crisis with help from trained volunteers who listen, provide immediate support, assist to clarify options and choices as well as information about local services.


“Mental health and emotional wellbeing remain a key priority for me and the NSW Government. Now more than ever people need access to lifesaving mental health support and we are committed to ensuring people have that support,” Ms Jackson said.


“In 2022, Lifeline received over 360,000 calls from NSW callers. We know the demand for this service is incredibly high.


“When people are in crisis it can be difficult to seek help. The expansion of Lifeline’s text and web chat service in NSW will help to ensure people have a range of options when they need it most.


“We know this is particularly important for young people as sometimes making a phone call can be a barrier. We’re using technology they’re familiar with to create easier entry points and better accessibility for vulnerable people,” Ms Jackson said.


Lifeline Australia Chief Executive Officer Colin Seery thanked the NSW Government for the additional investment.


“This funding injection will ensure that Lifeline can deliver more support to people in distress through our text and webchat services, which are used more by harder-to-reach and at-risk groups such as young people, people with disabilities and people experiencing domestic and family violence,” Mr Seery said.


“Demand for our digital services is increasing at a significant rate and this funding will help to ensure people can access the support they need, wherever they are, day or night.”


Suicide has a devastating impact on families, friend, communities and workplaces. Knowing where to go to find support in a crisis can be lifesaving. The additional funding will help Lifeline continue to support even more people with confidential, non-judgemental care.


Anyone experiencing a crisis can call the below helplines for support and advice: Lifeline 13 11 14 | Kids Helpline 1800 55 1800 | Beyond Blue 1300 224 636.


To be connected with specialist mental health services, call the NSW Mental Health Line 1800 011 511.

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