16 December 2022

 

MINISTER for Government Services the Hon Bill Shorten MP and Member for Robertson said the new app gives people a secure and convenient option to use myGov on their mobile device and simplifies how Australians access government services.

 

“We know many people already use their mobile to access myGov and their linked services, and the new myGov app now makes that easier,” Minister Shorten said.

 

“With the app, it’s now simpler to sign in, easier to see your myGov Inbox messages, and a quicker way to access the services you need.

 

“The app also harnesses the in-built accessibility functions of mobile devices, such as displaying larger text or text-to-speech options, to allow Australians to access myGov in the way they want or need.

 

“There’s also a digital wallet where you can safely store some government digital cards and certificates such as Centrelink concession and health care cards and your International COVID-19 Vaccination Certificate. Soon, you’ll be able to add additional items, such as your Medicare card.

 

“The app also includes digital verification through a QR code that when scanned, confirms the digital document is genuine and valid.”

 

Member for Robertson, Dr Gordon Reid MP said the app will improve the way people connect with government services.

 

“The myGov app was tested with over 2,000 people during its development, and participants found the app to be convenient and the services well integrated. The majority of participants were satisfied with the app and most people would prefer to use the app over the myGov website,” Dr Reid said.

 

“The app not only simplifies the user experience, it also lets you tap into your device’s in-built accessibility features, like larger text size or text-to-speech options, providing better access to myGov for millions of Australians who use these functions.”

 

The launch of the myGov app follows updates to the myGov website in September this year. Further upgrades and new features for both the app and the website will continue to be added over time in response to customer needs.

 

Minister Shorten said there is help available for those who need a hand to get set up for online services, or want to build their confidence.

 

“Services Australia offers one-on-one digital coaching appointments for its customers in all service centres, where a staff member can help you create a myGov account and also download and set up the myGov app on your mobile device. Customers can contact their regular payment number to book an appointment or speak to service centre staff," said Mr Shorten.

 

For more information about the myGov app, including how to download it from app stores, go to my.gov.au/app