Virtual care only a phone call away

Member for The Entrance, David Mehan welcomes the completion of the rollout of the NSW Government’s virtual urgent care service across NSW.

David Mehan outside Long Jetty Hospital.

27 August 2025

 

THIS means patients across The Entrance electorate have another pathway to accessing safe and appropriate medical care complementing our well utilised Long Jetty Urgent Care Service located at Long Jetty Healthcare Centre.

 

Member for The Entrance David Mehan said “Virtual care means that help is only a phone call away. By calling 1800 022 222 you’re one step closer to getting the care you need.

 

“The Service ensures people have another option to access safe, quality medical care from the comfort of their own home, sparing them from waiting in emergency departments at Wyong and Gosford Hospitals.

 

“In turn, this reduces the pressure on our local emergency departments to deal with more urgent, life threatening presentations.”

 

Almost 16,000 patients accessed virtual care over the past financial year as the service incrementally expanded across metropolitan Sydney and regional NSW.

 

To access NSW Health’s virtual urgent care service, patients should call Healthdirect on 1800 022 222. A registered nurse will assess your condition over the phone and, if virtual care is appropriate, arrange a video-call appointment with a doctor, nurse or allied health professional. You’ll receive expert advice on treatment options, prescriptions if needed, and referrals to follow-up care.

 

The Service is available 7 days a week between the hours of 8am and 10pm.

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